Returns Policy

At Elephant, we want you to be completely satisfied with your purchase. Here’s everything you need to know about returns:

Equipment and Merchandise
We accept returns on unused equipment or merchandise, provided it’s in its original packaging. Items must be returned to:
Elephant Roastery, 7 The Cross, Neston, CH64 9UB

Returns must be initiated within 14 days of purchase.

Coffee
As coffee is a consumable product, we can only offer a refund or replacement if the coffee is faulty or damaged. All claims are subject to assessment by our Roastery team.

If you have any questions or concerns about your order, don’t hesitate to contact us at billy@elephantcollective.co.uk